wc duke programs

paul duke and hotel managerA general manager gets a "wheelchair view" of his facility while Paul Duke guides him through the finer points of navigation and access.

Never has a training program received such high marks by our employees.

Clyde E. Culp, Former President & CEO of Long John Silver's Restaurants, Inc.

Finally I have a guest-service training video specifically for the hospitality field that is from the view point of customers having disabilities.

Human Resources Director, Orlando, FL Doubletree Guest Suites

 

Your Opening Doors program should be a basic training program for all hotels. Our employees, from housekeeping to managers, praised your practical approach. When the entire hotel staff is enthusiastic about a training program, then you have developed an innovative product!

Hotel Manager, Renaissance Hotel, Washington, D.C.

Your program is excellent and very much needed. Too often people do not think. Your program covers much of what needs to be said. Changing the way people think and treat others is an on-going process.

Vice President, Communications, National Easter Seal Society

Training Programs

Your personnel learn important, practical skills such as
  • The Ten Commandments of Disability Etiquette©

  • People-first language

  • Communication tips for customers with hearing or speech disabilities

  • Money-handling and credit card protocols for customers who are blind or have low vision

  • How to escort and orient clients with visual disabilities

  • Wheelchair etiquette

  • Emergency and safety procedures (a major concern of customers with disabilities since 9/11)

And other valuable information including
  • Access issues

  • Operational procedures

  • Plus much more

Our programs are affordably priced so every location can have a DVD to train newly-hired personnel as soon as possible. Remember, a company is only as good as its weakest link. Besides being excellent customer service training programs, Opening Doors® offers a high level of risk management concerning potential ADA complaints.

Hospitality Programs

Limited Service Lodging

40-minute training DVD divided into 4 ten-minute sections; leaders' activity book and training overheads on CD.

Cost: $99 PER PROPERTY* plus shipping & applicable sales tax

Product Number 1500

Price Per Property
Please contact us for bulk orders greater than 10 programs.  

Full-Service Lodging for Hotels with Food and Beverage Service

One 40-minute training DVD divided into 4 ten-minute sections, and one 18-minute food service DVD; CD with leaders' activity books (one for lodging and one for food service), and training overheads.

Cost: $139 PER PROPERTY* plus shipping & applicable sales tax

Product Number 1550

Price Per Property
Please contact us for bulk orders greater than 10 programs.
Food Service Training Program

18-minute training DVD divided into 4 sections; CD with leaders' activity book and training overheads.

Cost: $69 PER FACILITY* plus shipping & applicable sales tax

Product Number 1202

Price Per Facility
Please contact us for bulk orders greater than 10 programs.
Spanish Full-Service Lodging

48 minute training DVD divided into 4 twelve-minute sections. Topics cover lodging and food service.

Cost: $40 PER FACILITY* plus shipping & applicable sales tax

Product Number 1601

Prerequisite: Must purchase Limited or Full-Service Lodging DVD in English.

 

Price Per Property
Please contact us for bulk orders greater than 10 programs.